Services Australia

A short post to share a quick work update.

This week I’m joining Services Australia as General Manager, Customer and Staff Digital Programs. The division brings together the teams responsible for digital experience across the agency, including myGov and digital ID.

Back in 2022, I worked on the myGov User Audit, and it has been great to follow the progress since then in making myGov easier, faster and more secure — such as the recent work on passkeys and registering a birth.

I hope to be a good steward to the great teams delivering these critical services for Australia, and to work across government to continue delivering incremental, useful improvements to the digital experience.

I will miss the brilliant team at the Department of Finance, where I’ve been on secondment for the past 18 months.

There are too many highlights to mention them all, but I am particularly proud of the team for landing a refreshed regulatory reform agenda in the 2023-24 MYEFO, delivering the digital statutory declarations capability in myGov, and working on a wide range of AI issues with our colleagues at DISR and the DTA.