myGov audit

Since September, I’ve been working on the “user audit” of myGov. We’re a small team supporting an expert panel, led by David Thodey. It’s a short sharp review: we started in September and we’ll be done and dusted by Christmas.

The audit is not just looking at the current myGov platform - the thing you use to sign into some federal government services. We’re going wider: thinking about the delivery of digital government services, including across jurisdictions. So lots to get stuck into.

You can make a submission to the audit until 10 November. If you use government services, work on government services, or help people use government services, please do.

Here’s the full terms of reference if you fancy a read.